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FAQ's

Resort

How far away is Dormio Bonaire Village located from the centre of Kralendijk?

Dormio Bonaire Village is a 20-minute walk from the centre of Kralendijk. It is a 6-minute drive by car.

Is it allowed to bring my dog(s)?

In Dormio Bonaire Village dogs are not allowed.

Is there a possibility to park my car at the resort?

You can park your car in the free car park next to your accommodation.

Is smoking allowed in the accommodation?

No, smoking in the accommodation is prohibited.

Is it allowed to receive guests at the accommodation?

Yes, this is allowed! Report it in advance at the reception.

Is the resort accessible for the disabled?

Some apartments are located on the ground floor, but they do not have facilities for disabled visitors.

Is it allowed to barbecue on the resort?

Yes that is allowed. However, we do not have barbecues available ourselves; you can bring your own.

Front desk

Is it possible to check-in earlier than indicated?

The check-in time is 15:00. If you want to check-in earlier and the accommodation is available this is possible! You can contact the reception on the day of arrival (tel: 005 9978 0160825) to discuss the possibilities.

From what time can I check-in?

You can check-in from 15:00.

At what time do I have to check-out?

You can check-out until 11:00 at the latest.

What are the opening hours of the reception?

The reception is open from 8:00 till 19:00. Different opening hours, in connection with incoming and outgoing flights, are negotiable.

I have lost my key, what should I do?

If you have lost your key, you must report this to the resort reception.

Facilities

Is there a swimming pool at the resort?

Yes, we have a wonderful centrally located outdoor swimming pool.

Is there a diving school at the resort?

We offer you a discount at renowned diving schools. The nearest diving school is within walking distance of Dormio Bonaire Village.

 

Is there free Wi-Fi at the resort?

Yes, there is excellent (free) Wi-Fi coverage throughout the resort.

General

Can I pay with Euro’s on Bonaire?

No, the US dollar is the official currency of Bonaire.

Is it allowed to create a campfire?

No, this is not allowed.

Where can I dispose my waste?

You can dispose of your waste at the main building.

Reservations

Do I have to pay a deposit?

A deposit of €300,- may be requested.

How does the payment work?

For reservations at the flexible price full payment is due 7 days prior to arrival. For reservations at the standard price (non-cancellable, non-refundable, not modifiable), the total amount of the stay must be paid immediately. During the booking process you will be redirected to our payment provider where you can pay online.

Is it possible to cancel a reservation?

Reservations made at the standard price (non-cancellable, non-refundable, non modifiable) cannot be cancelled free of charge. Reservations made at the flexible price can be cancelled and/or modified up to 7 days prior to arrival. Please contact our reservations department at booking@dormioholidays.com or by phone on +31 (0)26 353 77 25. More information can be found in the General Terms and Conditions on our website.

Is it possible for me to change my reservation?

If you have made a reservation at the flexible price, you can change your reservation up to 7 days before arrival. Changes are subject to a change fee of € 25.00 per reservation. All changes are subject to availability. Please contact our reservations department at booking@dormioholidays.com  or by phone at 0031 26-3537725. Reservations made at the standard price (non-cancellable, non-refundable, non modifiable) cannot be changed.

 

Is it possible to extend my reservation?

If there is availability, you can extend your reservation.

I have lost my invoice, what should I do?

You can contact us via booking@dormioholidays.nl or by telephone on +31 (0) 26 - 353 77 25.