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FAQ's
Resort
- What's the distance between Dormio Resort Costa Blanca and the center of El Campello?
The centre of El Campello is about 15 km from Dormio Resort Costa Blanca.
- How far is Dormio Resort Costa Blanca located from the beach?
Dormio Resort Costa Blanca is located directly on the sea. From the resort you can walk straight to the beach.
- Is it allowed to bring my dog(s)?
Yes, your pet is welcome. A maximum of 2 dogs is allowed per booked accommodation with an extra charge of € 39,50 per pet per stay. Pets are always on request.
- How many people can stay at the accommodation?
You can rent accommodation for 4 to 6 people. You will find the maximum number of people in the description of the accommodation.
- Is smoking allowed in the accommodation?
No, smoking in the accommodation is prohibited.
- Is there free Wi-Fi at the resort?
Yes, there is excellent (free) Wi-Fi coverage throughout the resort.
- Is English an official language at the resort?
Yes, English is spoken at the resort.
Rental
- Is there a possibility to park my car at the resort?
You can park your (rental) car in the covered parking garage of the resort at an amount of € 10 per car, per night. You can book a parking space when making your reservation.
- What kind of activities the Costa Blanca has to offer?
Take a look at our webpage 'Activities' to see what kind of activities you can find on the Costa Blanca.
Front desk
- From what time can I check-in?
The check-in time is 17:00.
- At what time do I have to check-out?
You can check-out until 10:00 at the latest.
- What are the opening hours of the reception?
The reception is open daily.
- I have lost my key, what should I do?
If you have lost your key, you must report this to the resort reception as soon as possible.
Kids
- Is the resort child-friendly?
At the resort are several children's play areas and a toddler pool available. During the holiday periods, your children can enjoy themselves in the Mio Kids Club.
Facilities
- Is there a swimming pool?
Yes, the resort has a lovely outdoor pool with sun beds. For the little ones there is a separate paddling pool.
- What are the rules of conduct at the spa pool?
- This swimming-pool forms part of the spa. Peace and quiet is therefore very much appreciated by your fellow guests.
- The wellness area is accessible from the age of 18.
- Inflatable rings, beds and balls are not permitted.
- Diving and jumping into the water are not permitted.
- Jogging and running are not permitted.
- There is no supervision.
- What is the minimum age to get access to the wellness section?
The wellness area is accessible from the age of 18.
Reservations
- Do I have to pay a deposit?
You may need to pay a deposit, which can be paid by debit or credit card. The amount will be refunded after an inspection. The amount of the deposit is € 300 per apartment.
- How does the payment work?
For reservations at the flexible price full payment is due 14 days prior to arrival. For reservations at the standard price (non-cancellable, non-refundable, not modifiable), the total amount of the stay must be paid immediately. During the booking process you will be redirected to our payment provider where you can pay online.
- Is it possible to cancel a reservation?
Reservations made at the standard price (non-cancellable, non-refundable, non modifiable) cannot be cancelled free of charge. Reservations made at the flexible price can be cancelled and/or modified up to 14 days prior to arrival. Please contact our reservations department at reservations@dormio.eu or by phone on +31 85 013 40 40. More information can be found in the General Terms and Conditions on our website.
- I have lost my invoice, what should I do?
If you've lost your invoice, please contact Dormio by e-mail: reservations@dormio.eu or by telephone on +31 85 013 40 40.
- Is it possible to adjust my reservation?
If you have made a reservation at the flexible price, you can change your reservation up to 14 days before arrival. All changes are subject to availability. Please contact our reservations department at reservations@dormio.eu or by phone at +31 85 013 40 40. Reservations made at the standard price (non-cancellable, non-refundable, non modifiable) cannot be changed.
- Is it possible to extend my reservation?
If there is availability, you can extend your reservation, contact us via reservations@dormio.eu or by phone on +31 85 013 40 40.