FAQ's
Resort
- How far away is Dormio Hotel de Prins van Oranje located from the centre of Maastricht?
The Maastricht Centre is a 10-minute bicycle ride from the resort.
The travel time by car to other places in the area:
Valkenburg - 22 minutes
Gulpen - 26 minutes
Hasselt - 26 minutes
Liège - 30 minutes
Aachen - 36 minutes
Brussels - 72 minutes
- Is it allowed to bring my dog(s)?
No, dogs are not allowed in the hotel.
- Is smoking allowed in the hotel room?
No, smoking in the rooms is prohibited.
- Can I reach the hotel by public transport?
Yes, this is possible: From Maastricht Central you can best take 'Stadsbus 2’ to ‘’De Heeg via MUMC'.
Then get off at the 'Malpertuisplein' stop and from there it is a 14-minute walk to our hotel.
- Is the hotel accessible to the disabled?
Yes, the hotel has an elevator.
Front desk
- Is it possible to check-in earlier than indicated?
You can check-in at 15:00. If you want to check-in earlier and the room is available, it is possible to check-in earlier. Please contact the reception on the day of arrival (tel: +0031 43 204 3080) to discuss the possibilities.
- From what time can I check-in?
You can check-in starting from 15:00.
- At what time do I have to check-out?
You can check-out until 11:00 at the latest.
- What are the opening hours of the reception?
The reception is opened daily from 08:00 till 21:00.
- I have lost my key, what should I do?
If you have lost your key, you must report this to the resort reception.
Facilities
- Is there a possibility to park my car at the hotel?
Yes.
- Is there a restaurant at the hotel?
Yes, for a delicious lunch or dinner you can go to ‘’'t Proeflokaal’’ and to the Foodcourt on the Wilhelmusplein.
- Is there free Wi-Fi at the hotel?
Yes, there is excellent (free) Wi-Fi coverage throughout the resort.
- Is it possible to rent (a) bicycle(s)?
City bikes, e-bikes and kids bikes of very good quality and with a choice of different gears can be rented at ‘’Fietsverhuur Dousberg’’ on the Wilhelmusplein at the resort. At the bike rental and the reception, various cycling routes and maps are available to discover the beautiful surroundings of Maastricht.
The bike rental is opened daily from 09.00 - 14.00.
You can also reserve a bike before your arrival via the website of Fietsverhuur Dousberg.
Kids
- Are there children's activities at the hotel?
Yes, there is the Mio Kids Club. The program of the Kids Club can be picked up at the reception.
Reservations
- Is it possible to cancel a reservation?
Yes, cancellation is possible: If you cancel or change your booking, our general conditions apply:
- You can cancel and/or change free of charge 30 days prior to arrival;
- In case of cancellation between 30 days and 15 days before the arrival of the stay, we will apply a cancellation fee of 50% of the accommodation costs;
- In case of cancellation between 14 days and 7 days before the arrival of the stay, we apply a cancellation fee of 75% of the accommodation costs;
- In case of cancellation between 6 days and 1 day before the arrival of the stay, we apply a cancellation fee of 100% of the accommodation costs;
- If you do not show up or if you leave earlier, you owe the full booking amount.
- Is it possible for me to adjust my reservation?
Yes, based on availability that is possible. However, if necessary, we do charge € 22.50 change costs.
- Is it possible to extend my reservation?
If there is availability, you can extend your reservation.
- I have lost my invoice, what should I do?
You can contact us via booking@dormioholidays.nl or by telephone on +31 (0) 26 - 353 77 25.