FAQ's

Resort

How far away is Dormio Hotel de Prins van Oranje located from the centre of Maastricht?

The Maastricht Centre is a 10-minute bicycle ride from the resort.

The travel time by car to other places in the area:

Valkenburg - 22 minutes

Gulpen - 26 minutes

Hasselt - 26 minutes

Liège - 30 minutes

Aachen - 36 minutes

Brussels - 72 minutes

Is it allowed to bring my dog(s)?

No, dogs are not allowed in the hotel.

Is smoking allowed in the hotel room?

No, smoking in the rooms is prohibited.

Can I reach the hotel by public transport?

Yes, this is possible: From Maastricht Central you can best take 'Stadsbus 2’ to ‘’De Heeg via MUMC'.

Then get off at the 'Malpertuisplein' stop and from there it is a 14-minute walk to our hotel.

Is the hotel accessible to the disabled?

Yes, the hotel has an elevator.

Is it possible to reach Dormio Hotel de Prins van Oranje by taxi?

Yes, that is possible! For taxi transport we work together with a reliable partner. For a ride to or from the Vrijthof, the central station in Maastricht or the conference and exhibition centre MECC, you can contact Taxi Royal. They can be reached by phone (or via Whatsapp) on +31 (0)43 310 00 81 or +31 (0)6 46 82 57 23.

Is it possible to reach Dormio Resort Maastricht by taxi?

Yes, it is possible! For taxi transport we work together with a reliable partner. For a ride to or from the Vrijthof, the central station in Maastricht or the conference and exhibition centre MECC, you can contact Taxi Royal. They can be reached by phone (or via Whatsapp) on +31 (0)43 310 00 81 or +31 (0)6 46 82 57 23.

Ride to or from Maastricht Station: € 22,50 (max. 4 persons taxi) - € 27,50 (max. 8 persons taxi-bus)
Ride to or from ‘t Vrijthof: € 14,50 (max. 4 persons taxi) - € 20,50 (max. 8 persons taxi-bus)
Ride to or from MECC: € 22,50 (max. 4 persons taxi) - € 27,50 (max. 8 persons taxi-bus)

Front desk

Is it possible to check-in earlier than indicated?: You can check-in at 15:00. If you want to check-in earlier and the room is available, it is possible to check-in earlier. Please contact the reception on the day of arrival (tel: +0031 43 204 3080) to discuss the possibilities.
From what time can I check-in?: You can check-in starting from 15:00.
At what time do I have to check-out?: You can check-out until 11:00 at the latest.
What are the opening hours of the reception?: The reception is opened daily from 08:00 till 21:00.
I have lost my key, what should I do?: If you have lost your key, you must report this to the resort reception.

Facilities

Is there a possibility to park my car at the hotel?

Yes.

Is there a restaurant at the hotel?

Yes, for a delicious lunch or dinner you can go to ‘’'t Proeflokaal’’ and to the Foodcourt on the Wilhelmusplein.

Is there free Wi-Fi at the hotel?

Yes, there is excellent (free) Wi-Fi coverage throughout the resort.

Is it possible to rent (a) bicycle(s)?

City bikes, e-bikes and kids bikes of very good quality and with a choice of different gears can be rented at ‘’Fietsverhuur Dousberg’’ on the Wilhelmusplein at the resort. At the bike rental and the reception, various cycling routes and maps are available to discover the beautiful surroundings of Maastricht.

The bike rental is opened daily from 09.00 - 14.00.

You can also reserve a bike before your arrival via the website of Fietsverhuur Dousberg.

Kids

Are there children's activities at the hotel?: Yes, there is the Mio Kids Club. The program of the Kids Club can be picked up at the reception.

Reservations

Is it possible to cancel a reservation?: Reservations made at the standard price (non-cancellable, non-refundable, non modifiable) cannot be cancelled free of charge. Reservations made at the flexible price can be cancelled and/or modified up to 7 days prior to arrival. Please contact our reservations department at booking@dormioholidays.com or by phone on +31 (0)26 353 77 25. More information can be found in the General Terms and Conditions on our website.
Is it possible for me to adjust my reservation?: If you have made a reservation at the flexible price, you can change your reservation up to 7 days before arrival. Changes are subject to a change fee of € 25.00 per reservation. All changes are subject to availability. Please contact our reservations department at booking@dormioholidays.com or by phone at 0031 26-3537725. Reservations made at the standard price (non-cancellable, non-refundable, non modifiable) cannot be changed.
Is it possible to extend my reservation?: If there is availability, you can extend your reservation.
I have lost my invoice, what should I do?: You can contact us via booking@dormioholidays.nl or by telephone on +31 (0) 26 - 353 77 25.
Can I book an accommodation for today?: If there is still availability, it is possible to book an accommodation for today until 5pm via the website. Would you like to book after 5pm? Then please contact the reception by phone on +31 (0)43 204 30 80. We will be happy to look into the possibilities for you!