FAQ's

Resort

How far away is Dormio Resort Maastricht located from the centre of Maastricht?

The Maastricht Centre is a 10-minute bicycle ride from the resort.

The travel time by car to other places in the area:

Valkenburg - 22 minutes

Gulpen - 26 minutes

Hasselt - 26 minutes

Liège - 30 minutes

Aachen - 36 minutes

Brussels - 72 minutes

Is it allowed to bring my dog(s)?

Yes, at the resort dogs are allowed in some of our accommodations.

It is not possible to bring your dog with you in the kids and wellness houses.

Is there a possibility to park my car at the resort?

Did you rent a holiday home? Than you can park your car right next to the house. Did you rent an apartment? Than you can park at the designated parking spaces.

 

How many people can stay at the accommodation?

You can book homes that are suitable for two to twenty people.

Is smoking allowed in the accommodation?

No, smoking in the accommodation is prohibited.

Can I reach the resort by public transport?

Yes, this is possible: From Maastricht Central you can best take 'Stadsbus 2’ to ‘’De Heeg via MUMC'.

Then get off at the 'Malpertuisplein' stop and from there it is a 14-minute walk to our hotel.

Is the resort accessible for disabled people?

Yes, in two types of the houses there is a bedroom on the ground floor. Those are:

 

- Gildehuis (max. 6 persons)

- Hofmeesterhuis (max. 8 persons)

 

Is it allowed to barbecue at the resort?

Yes that is allowed. However, we do not have barbecues available ourselves; you can bring your own.

Is it allowed to create a campfire?

No, this is not allowed.

Where can I dispose my waste?

There are underground waste containers at the resort.

Front desk

Is it possible to check-in earlier than indicated?

You can check-in at 15:00. If you want to check-in earlier and the accommodation is available, it is possible to check-in earlier. Please contact the reception on the day of arrival (tel: +0031 43 204 3080) to discuss the possibilities.

At what time can I check in?

You can check-in starting from 15:00.

At what time do I have to check out?

You can check out until 11:00.

What are the opening hours of the reception?

The reception is opened daily from 08.00 till 21.00.

Is it allowed to receive guests at my accommodation?

Yes, this is allowed! Report it in advance at the reception.

I have lost my key, what should I do?

If you have lost your key, you must report this to the resort reception.

Kids

Is the resort child-friendly?

Dormio Resort Maastricht is very suitable for (small) children.

There is a high chair and a cot available in each house.

 

We also have special Kids houses in the Kids Quarter. The Kids Quarter is a separate section in Dormio Resort Maastricht that is fully equipped for parents with (young) children. In the common courtyard, which is adjacent to the back gardens of the 'Kids houses', are various playing equipment. These homes are also equipped with child safety locks on the cupboards, child-friendly sockets and a stair gate.

Are there children's activities at the resort?

Yes, there is the Mio Kids Club. The program of the Kids Club can be picked up at the reception.

Facilities

Is there a restaurant at the resort?

Yes, for a delicious lunch or dinner you can go to ‘’'t Proeflokaal’’ and to the Foodcourt on the Wilhelmusplein.

Is there free Wi-Fi at the resort?

Yes, there is excellent (free) Wi-Fi coverage throughout the resort.

Is there a swimming pool?

There is a lovely indoor pool for all ages, including a slide and a children's play pool.

Is it possible to rent (a) bicycle(s)?

City bikes, e-bikes and kids bikes of very good quality and with a choice of different gears can be rented at ‘’Fietsverhuur Dousberg’’ on the Wilhelmusplein at the resort. At the bike rental and the reception, various cycling routes and maps are available to discover the beautiful surroundings of Maastricht.

The bike rental is opened daily from 09.00 - 14.00.

 

Reservations

Do I have to pay a deposit?

Yes, we ask a deposit for the following houses. This is based on the maximum number of people per home:

  • 8 person house: €300,-
  • 10 person house: €350,-
  • 12 person house: €400,-
  • 14 person house: €450,-
  • 20 person house: €500,-
How does the payment work?

You will receive an invoice from us within two working days of your reservation. After you received the invoice, we ask you to pay 50% of the total amount. 30 days before arrival we ask you to transfer the remaining amount.

 

Did you make a reservation within 30 days of arrival? Than we ask you to pay the full amount immediately.

Is it possible to cancel a reservation?

Yes, cancellation is possible: If you cancel or change your booking, our general conditions apply:

 

  • You can cancel and/or change free of charge 30 days prior to arrival;
  • In case of cancellation between 30 days and 15 days before the arrival of the stay, we will apply a cancellation fee of 50% of the accommodation costs;
  • In case of cancellation between 14 days and 7 days before the arrival of the stay, we apply a cancellation fee of 75% of the accommodation costs;
  • In case of cancellation between 6 days and 1 day before the arrival of the stay, we apply a cancellation fee of 100% of the accommodation costs;
  • If you do not show up or if you leave earlier, you owe the full booking amount.
Is it possible to adjust my reservation?

Yes, based on availability that is possible. However, if necessary, we do charge € 22.50 change costs.

Is it possible to extend my reservation?

If there is availability, you can extend your reservation.

I have lost my invoice, what should I do?

You can contact us via booking@dormioholidays.nl or by telephone on +31 (0) 26 - 353 77 25.