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FAQ's

Resort

Is English an official language at the resort?

Yes, and in addition to English, Dutch and German are also spoken at the resort.

Is there a possibility to park my car at the resort?

You can park a car at the chalet. There is more parking space at the larger chalets. You can also park your car in the central car park at the reception.

Is smoking allowed at the accommodation?

No, smoking in the accommodation is prohibited.

Is the resort accessible to the disabled?

Yes, Dormio Resort Obertraun is very accessible for disabled people. Some larger Chalets of the type Traunsee and Mondsee even have a bedroom on the ground floor.

Where can I dispose my waste?

You can dispose of your waste at the main building.

Is it allowed to make a campfire?

No, this is not allowed.

Is it allowed to barbecue at the resort?

Yes that is allowed. However, we do not have barbecues available ourselves; you can bring your own.

How do I get to the track?

A ski bus stops at the central car park of the Resort. Which brings you to the track.

Is there a possibility for ski lessons at the resort?

At the Resort itself there are no ski lessons, but you can get a recommendation at the reception.

Where can I buy or rent ski equipment?

You can rent skis, ski boots, a ski helmet and snow shoes at ‘’Sportshop Feuerer KG’’. From the resort you can easily reach the shop by foot.

The address is:

Seestrasse 59,

4831 Obertraun

T + 43 664 3420885

 

What sports can I practice at the resort?

Our resort has a swimming pool, a gym and of course you can ski. There are also various cycling and hiking routes.

 

Is it allowed to bring my dog(s)?

A maximum of 2 dogs are allowed per booked accommodation. The extra charge is €35,- per dog per stay.

Accessibility Dormio resort Obertraun

Train
The Dormio resort Obertraun is very easy to reach by train. Get off at the stop Obertraun-Dachsteinhöhlen. From Vienna, the resort is less than four hours away. From Salzburg it is less than two and a half hours to the resort. In both cases you can change to Attnang-Puchheim. From the train station it is only a five-minute walk to the resort.

Of course, the train is also a perfect means of transport for day trips. Train tickets can easily be bought at the station at the ticket machine. In case you have any questions, there is also staff available. Bad Ischl is 30 minutes by train, Bad Aussee is 15 minutes away and Gmunden is 1 hour by train.

For more information, train times and prices: https://www.oebb.at/.
Tip: You can also install the ÖBB Scotty app for public transport in Austria or the Interrail app for international train journeys.

 

Bus
The bus is a quick and easy option to reach various sights nearby. Both a bus ride to Hallstatt and Dachstein-Krippenstein valley station (Five Fingers-Mammut Cave and Ice Cave) takes less than 10 minutes and costs €2,20 for a single ticket. The bus also drives to more distant places such as Gossau and Bad Goisern. Ask the reception for actual departure times.

See also for more information, bus times and prices: https://www.oebb.at/.

 

Taxi
Taxi Rastl is available day and night and offers a solution for airport transfers, hiking destinations, if you want to take your bike with you, a visit to Hallstatt or the Dachstein-Krippensteinbahn or other destinations on request. The taxi can accommodate up to eight people, which means that you can reach your destination with a larger group.

A small overview of the fixed prices:
- Hallstatt € 15
- Dachstein-Krippenstein Seilbahn € 10
- Obertraun-Dachsteinhöhlen train station € 8
- Bad Aussee train station € 25
- Losses € 130
- Salzburg € 175
- Vienna Airport € 620

Ask the reception for more information and to call a taxi for you.
For direct information and requests:
Taxi Rastl, http://www.taxi-rastl.at/, +43 699 1175 4852

 

Taxi boat
Between April and October Hallstatt can also be visited by boat. In a historic boat type called 'a Zille', you will be sailed over the lake. There are also large touring boats that sail for example to Bad Goisern and Obersee. In winter you can also book boat trips by appointment.
For more information see: https://www.navia.at/.

Front desk

Is it allowed to receive guests at the accommodation?

Yes, this is allowed! Report it in advance at the reception.

Is it possible to check-in earlier than indicated?

The check-in time is 15:00. If you want to check-in earlier and the accommodation is available this is possible! You can contact the reception on the day of arrival (tel: +43 6131 222 333) to discuss the possibilities.

From what time can I check-in?

You can check-in at 15:00.

At what time do I have to check-out?

You can check-out until 11:00 at the latest.

What are the opening hours of the reception?

The reception opening hours are from 8:00 till 20:00.

I have lost my key, what should I do?

If you have lost your key, you must report this to the resort reception.

Kids

Is the resort child-friendly?

Yes, almost all of our accommodations are child-friendly. They are all equipped with a highchair. If that is not the case, you can always call the reception.

There are no standard facilities for small children in the hotel rooms.

Facilities

Is there free Wi-Fi at the resort?

Yes, there is excellent (free) Wi-Fi coverage throughout the resort.

Is there a swimming pool?

Yes, we have an indoor pool with two heated pools.

Is it possible to rent (a) bicycle(s)?

Yes, you can rent bicycles at Dormio Resort Obertraun. For more information, please contact the reception.

Reservations

Do I have to pay a deposit?

A deposit of € 300,- may be requested.

How does the payment work?

You will receive an invoice from us within two working days of your reservation. After you received the invoice, we ask you to pay 50% of the total amount. 30 days before arrival we ask you to transfer the remaining amount.

 

Did you make a reservation within 30 days of arrival? Than we ask you to pay the full amount immediately.

 

Is it possible to cancel a reservation?

Yes, cancellation is possible: If you cancel or change your booking, our general conditions apply:

 

  • You can cancel and/or change free of charge 30 days prior to arrival;
  • In case of cancellation between 30 days and 15 days before the arrival of the stay, we will apply a cancellation fee of 50% of the accommodation costs;
  • In case of cancellation between 14 days and 7 days before the arrival of the stay, we apply a cancellation fee of 75% of the accommodation costs;
  • In case of cancellation between 6 days and 1 day before the arrival of the stay, we apply a cancellation fee of 100% of the accommodation costs;
  • If you do not show up or if you leave earlier, you owe the full booking amount.
I have lost my invoice, what should I do?

You can contact us via booking@dormioholidays.nl or by telephone on +31 (0) 26 - 353 77 25.

Is it possible to adjust my reservation?

Yes, based on availability that is possible. However, if necessary, we do charge €22.50 change costs.

Is it possible to extend my reservation?

If there is availability, you can extend your reservation.

Rental

Is it allowed to light fireworks?

No, it is not allowed to light fireworks at your accommodation.