FAQ's

Resort

Is English an official language at the resort?

Yes, and in addition to English, Dutch and German are also spoken at the resort.

Is there a possibility to park my car at the resort?

You can park a car at the chalet. There is more parking space at the larger chalets. You can also park your car in the central car park at the reception.

Is smoking allowed at the accommodation?

No, smoking in the accommodation is prohibited.

Is the resort accessible to the disabled?

Yes, Dormio Resort Obertraun is very accessible for disabled people. Some larger Chalets of the type Traunsee and Mondsee even have a bedroom on the ground floor.

Where can I dispose my waste?

You can dispose of your waste at the main building.

Is it allowed to make a campfire?

No, this is not allowed.

Is it allowed to barbecue at the resort?

Yes that is allowed. However, we do not have barbecues available ourselves; you can bring your own.

How do I get to the track?

A ski bus stops at the central car park of the Resort. Which brings you to the track.

Is there a possibility for ski lessons at the resort?

At the Resort itself there are no ski lessons, but you can get a recommendation at the reception.

Where can I buy or rent ski equipment?

You can rent skis, ski boots, a ski helmet and snow shoes at ‘’Sportshop Feuerer KG’’. From the resort you can easily reach the shop by foot.

The address is:

Seestrasse 59,

4831 Obertraun

T + 43 664 3420885

 

What sports can I practice at the resort?

Our resort has a swimming pool, a gym and of course you can ski. There are also various cycling and hiking routes.

 

Is it allowed to bring my dog(s)?

A maximum of 2 dogs are allowed per booked accommodation. The extra charge is €35,- per dog per stay.

Front desk

Is it allowed to receive guests at the accommodation?

Yes, this is allowed! Report it in advance at the reception.

Is it possible to check-in earlier than indicated?

The check-in time is 15:00. If you want to check-in earlier and the accommodation is available this is possible! You can contact the reception on the day of arrival (tel: +43 6131 222 333) to discuss the possibilities.

From what time can I check-in?

You can check-in at 15:00.

At what time do I have to check-out?

You can check-out until 11:00 at the latest.

What are the opening hours of the reception?

The reception opening hours are from 8:00 till 20:00.

I have lost my key, what should I do?

If you have lost your key, you must report this to the resort reception.

Kids

Is the resort child-friendly?

Yes, almost all of our accommodations are child-friendly. They are all equipped with a highchair. If that is not the case, you can always call the reception.

There are no standard facilities for small children in the hotel rooms.

Facilities

Is there free Wi-Fi at the resort?

Yes, there is excellent (free) Wi-Fi coverage throughout the resort.

Is there a swimming pool?

Yes, we have an indoor pool with two heated pools.

Is it possible to rent (a) bicycle(s)?

Yes, you can rent bicycles at Dormio Resort Obertraun. For more information, please contact the reception.

Reservations

Do I have to pay a deposit?

A deposit of € 300,- may be requested.

How does the payment work?

You will receive an invoice from us within two working days of your reservation. After you received the invoice, we ask you to pay 50% of the total amount. 30 days before arrival we ask you to transfer the remaining amount.

 

Did you make a reservation within 30 days of arrival? Than we ask you to pay the full amount immediately.

 

Is it possible to cancel a reservation?

Yes, cancellation is possible: If you cancel or change your booking, our general conditions apply:

 

  • You can cancel and/or change free of charge 30 days prior to arrival;
  • In case of cancellation between 30 days and 15 days before the arrival of the stay, we will apply a cancellation fee of 50% of the accommodation costs;
  • In case of cancellation between 14 days and 7 days before the arrival of the stay, we apply a cancellation fee of 75% of the accommodation costs;
  • In case of cancellation between 6 days and 1 day before the arrival of the stay, we apply a cancellation fee of 100% of the accommodation costs;
  • If you do not show up or if you leave earlier, you owe the full booking amount.
I have lost my invoice, what should I do?

You can contact us via booking@dormioholidays.nl or by telephone on +31 (0) 26 - 353 77 25.

Is it possible to adjust my reservation?

Yes, based on availability that is possible. However, if necessary, we do charge €22.50 change costs.

Is it possible to extend my reservation?

If there is availability, you can extend your reservation.

Rental

Is it allowed to light fireworks?

No, it is not allowed to light fireworks at your accommodation.