Corona voucher

Has your stay been cancelled due to the consequences of the coronavirus? Then we will send you a corona voucher. You do not lose your money, but can book a new stay at one of our resorts or hotels. Check here how to redeem your corona voucher.

 

Background of the corona voucher

Unfortunately, an exceptional time like this requires exceptional, and sometimes unpopular, measures. In view of the circumstances, it is not reasonable to hold the parties to commitments from an agreement. And it is only for this reason that we are forced to offer you a corona voucher. Governments and regulators in Europe, the Netherlands and other countries worldwide support the policy of the corona voucher. The corona voucher is a temporary solution in this crisis, offering a reasonable and justified balance between the interests of consumers and the travel industry.

 

The corona voucher also does not deny you any right to a refund; if you have not been able or do not wish to redeem the voucher within one year of your originally booked arrival date, you are free to request a cash refund in the case of bookings made at the flexible price. Of course we hope that you will book a stay at one of our beautiful resorts with your voucher. Below you can read more information about the terms and conditions of the corona voucher.

 

Update: 29 September 2020

The measures related to coronavirus may impose restrictions in relation to the group size of gatherings and therefore also affect your holidays. If you need to cancel your holiday at Dormio Holidays because of these measures, as from 29 September 2020, we will, as a goodwill gesture, also offer a coronavirus voucher in the following situations:

  • Reservations for the standard price with arrivals in the period when the measures are in force.
  • Reservations for the flexible price with arrivals in the period when the measures are in force, but that fall outside the period in which you may change them and therefore may not, in principle, be changed.

 

Terms and conditions corona voucher

The conditions below apply to corona vouchers issued up to and including 28 September 2020:

  • These terms and conditions apply to the (exchange of the) corona voucher, issued by Dormio Holidays B.V., established in (6824 BC) Arnhem at the Velperweg 13.
  • The corona voucher will only be provided to the main booker of the original booking and the value of the corona voucher will be equal to the amount paid by you for the original booking.
  • This corona voucher can only be used for (partial) payment of one or more stays at the resorts or hotels of Dormio Holidays B.V., with the exception of Hotel Modez.
  • To make a new booking with a coronavoucher, please contact us by e-mail. Mention in your email your unique voucher code, the resort, the accommodation and the desired period you wish to book.
  • The corona voucher is valid until one year after the original arrival date. The new arrival date must be within the validity of the voucher.
  • If the travel sum of your new stay exceeds the value mentioned on the voucher, you will have to pay the difference.
  • If the travel sum of your new stay becomes cheaper than the value mentioned on the voucher, you will receive a new voucher with the remaining amount. The validity date remains the same.
  • Your new booking does not qualify for the exchange guarantee.
  • The corona voucher is registered in your name and is strictly personal. Transfer of the (remaining) voucher is not possible.
  • In case Dormio Holidays B.V., due to some missing characteristics, has some suspicion that this corona voucher is invalid or falsified, it can consider it as invalid and refuse it as a means of payment and demand cash payment from the customer.
  • Dormio Holidays B.V. is not responsible in case of loss, damage or theft of the voucher(s).
  • The corona voucher may not be resold or otherwise used for commercial purposes.
  • If you have not been able or do not wish to redeem the voucher within one year of your originally booked arrival date, you are free to request a cash refund after the expiry date.

The conditions below apply to the corona vouchers issued as from 29 September 2020:

  • These terms and conditions apply to the (exchange of the) corona voucher, issued by Dormio Holidays B.V., established in (6824 BC) Arnhem at the Velperweg 13.
  • The corona voucher will only be provided to the main booker of the original booking and the value of the corona voucher will be equal to the amount paid by you for the original booking.
  • This corona voucher can only be used for (partial) payment of one or more stays at the resorts or hotels of Dormio Holidays B.V., with the exception of Hotel Modez.
  • To make a new booking with a coronavoucher, please contact us by e-mail. Mention in your email your unique voucher code, the resort, the accommodation and the desired period you wish to book.
  • The corona voucher is valid until one year after the original arrival date. The new arrival date must be within the validity of the voucher.
  • If the travel sum of your new stay exceeds the value mentioned on the voucher, you will have to pay the difference.
  • If the amount for your new stay becomes cheaper than the value specified on the voucher, you will not receive a refund.
  • Your new booking does not qualify for the exchange guarantee.
  • The corona voucher is registered in your name and is strictly personal. Transfer of the (remaining) voucher is not possible.
  • In case Dormio Holidays B.V., due to some missing characteristics, has some suspicion that this corona voucher is invalid or falsified, it can consider it as invalid and refuse it as a means of payment and demand cash payment from the customer.
  • Dormio Holidays B.V. is not responsible in case of loss, damage or theft of the voucher(s).
  • The corona voucher may not be resold or otherwise used for commercial purposes.
  • If you have not been able or did not want to exchange the coronavirus voucher before the period of validity has elapsed, a refund will not be given.

 

View all frequently asked questions about the corona situation here