
Discover our attractive resort in Flaine,
situated in the French Alps

Practical info about Dormio Resort Les Portes Du Grand Massif
Address of Dormio Resort Les Portes Du Grand Massif
Les Gérats 1
Arâches-la-Frasse
Accessibility and parking
Frequently Asked Questions
Absolutely! The pet surcharge is €45 per pet, per stay.
For bookings with flexible terms and conditions, half of the total cost must be paid immediately. The remaining half must be paid no later than 14 days before arrival. For bookings with standard terms and conditions (non-cancellable, non-refundable, non-amendable), the full travel sum must be paid immediately. During the booking process, you will be redirected to our payment provider, where you can make the payment online.
A deposit may be required. The deposit can be paid by debit or credit card. The amount will be refunded at a later date, once it has been checked. The deposit is €300. If you are renting two or more properties, the deposit is €500.
Yes, the service charges cover the cost of beds made on arrival, a towel pack (consisting of two towels per person and kitchen towels) and the compulsory end-of-stay cleaning.
Would you like to make a booking specifying a particular accommodation as your preference? If so, please contact our Contact Centre by telephone. A surcharge applies to preferred bookings.
Dormio Resort Les Portes Du Grand Massif comprises 41 properties, namely: Appartement Arolle (6), Appartement Dahu (5), Appartement Marvel (9), Chalet Duplex Gentianes (4), Appartement Aigle Noir (7), Appartement Duplex Perce Neige (4), Chalet Bergin (2), Chalet Cascades (2) en Chalet Sarbotte (1).
Our resort has one appartment that has been adapted for people with reduced mobility. This is the Dahu Appartment, which features an adapted shower and a adapted toilet. If you would like to book this accommodation, please contact our Contact Centre.
If you wish, we can take your luggage to your accommodation. A surcharge applies for this service. There are a few luggage trolleys available to help you take your luggage to the appartment. For an additional charge of €20 per trolley, we can take your luggage to the appartment.
Yes, it is possible to have your accommodation cleaned by us during your stay. We are also happy to provide you with extra towels and clean bed linen if you wish. A surcharge applies for this: €8 for a single bed and €16 for a double bed. This includes bed linen, a bath towel, a hand towel and a bath mat per bathroom.
Yes, Dormio Resort Les Portes Du Grand Massif has a launderette with professional machines. There are two washing machines and one tumble dryer. The cost is €6 per wash and €4 to dry your laundry. There is also an ironing board and an iron, which you can use free of charge.
You can view our terms and conditions on this page.
Do you have any questions about your booking or stay? If so, please contact us.

Reception opening hours
Monday: 8 am – 11 am and 3.30 pm – 7.30 pm
Tuesday: 8 am – 11 am and 3.30 pm – 7.30 pm
Wednesday: 8 am – 11 am and 3.30 pm – 7.30 pm
Thursday: 8 am – 11 am and 3.30 pm – 7.30 pm
Friday: 8 am – 11 am and 3.30 pm – 7.30 pm
Saturday: 8 am – 8 pm
Sunday: 8 am – 11 am and 3.30 pm – 7.30 pm

Swimming pool opening hours
Monday: 10 am – 8 pm
Tuesday: 10 am – 8 pm
Wednesday: 10 am – 8 pm
Thursday: 10 am – 8 pm
Friday: 10 am – 8 pm
Saturday: 4 pm – 8 pm
Sunday: 10 am – 8 pm

Restaurant opening hours
The restaurant is open at least 5 days a week, during the winter season only. Check the current opening hours in the Guest Compass during your stay.



