Customer rating 4,2/5 on Trustpilot
Spectacular views over the surrounding area
In the nature-rich French Alps
Customer rating 4,8/5 on
Close to Mont Blanc and Geneva
Discover our attractive resort in Flaine,
situated in the French Alps

Discover our attractive resort in Flaine,
situated in the French Alps

Practical info about Dormio Resort Les Portes Du Grand Massif

Practical info about Dormio Resort Les Portes Du Grand Massif

Arrival and departure

Check-in
You can check in from 5 pm.

Check-out
You can check out by 10 am at the latest.

Address of Dormio Resort Les Portes Du Grand Massif

Les Gérats 1
Arâches-la-Frasse

View on Google Maps

Accessibility and parking

Where can I park my car?

You can park your car in the covered private car park. The charge for this is €10 per car per night.

Frequently Asked Questions

Can I bring my pet with me?

Absolutely! The pet surcharge is €45 per pet, per stay.

What payment options are available?

For bookings with flexible terms and conditions, half of the total cost must be paid immediately. The remaining half must be paid no later than 14 days before arrival. For bookings with standard terms and conditions (non-cancellable, non-refundable, non-amendable), the full travel sum must be paid immediately. During the booking process, you will be redirected to our payment provider, where you can make the payment online.

Do I have to pay a deposit?

A deposit may be required. The deposit can be paid by debit or credit card. The amount will be refunded at a later date, once it has been checked. The deposit is €300. If you are renting two or more properties, the deposit is €500.

Are made-up beds and towels included in the price?

Yes, the service charges cover the cost of beds made on arrival, a towel pack (consisting of two towels per person and kitchen towels) and the compulsory end-of-stay cleaning.

Can I make a preferred booking for a specific accommodation?

Would you like to make a booking specifying a particular accommodation as your preference? If so, please contact our Contact Centre by telephone. A surcharge applies to preferred bookings.

How many accommodation options are there at the resort?

Dormio Resort Les Portes Du Grand Massif comprises 41 properties, namely: Appartement Arolle (6), Appartement Dahu (5), Appartement Marvel (9), Chalet Duplex Gentianes (4), Appartement Aigle Noir (7), Appartement Duplex Perce Neige (4), Chalet Bergin (2), Chalet Cascades (2) en Chalet Sarbotte (1).

Is there any wheelchair-accessible accommodation?

Our resort has one appartment that has been adapted for people with reduced mobility. This is the Dahu Appartment, which features an adapted shower and a adapted toilet. If you would like to book this accommodation, please contact our Contact Centre.

Is there a luggage service?

If you wish, we can take your luggage to your accommodation. A surcharge applies for this service. There are a few luggage trolleys available to help you take your luggage to the appartment. For an additional charge of €20 per trolley, we can take your luggage to the appartment.

Can my accommodation be cleaned during my stay?

Yes, it is possible to have your accommodation cleaned by us during your stay. We are also happy to provide you with extra towels and clean bed linen if you wish. A surcharge applies for this: €8 for a single bed and €16 for a double bed. This includes bed linen, a bath towel, a hand towel and a bath mat per bathroom.

Is there a laundrette at the resort?

Yes, Dormio Resort Les Portes Du Grand Massif has a launderette with professional machines. There are two washing machines and one tumble dryer. The cost is €6 per wash and €4 to dry your laundry. There is also an ironing board and an iron, which you can use free of charge.

What are the terms and conditions?

You can view our terms and conditions on this page.

How can I get in touch?

Do you have any questions about your booking or stay? If so, please contact us.

Reception opening hours

Reception opening hours

Monday: 8 am – 11 am and 3.30 pm – 7.30 pm
Tuesday: 8 am – 11 am and 3.30 pm – 7.30 pm
Wednesday: 8 am – 11 am and 3.30 pm – 7.30 pm
Thursday: 8 am – 11 am and 3.30 pm – 7.30 pm
Friday: 8 am – 11 am and 3.30 pm – 7.30 pm
Saturday: 8 am – 8 pm
Sunday: 8 am – 11 am and 3.30 pm – 7.30 pm

Swimming pool Les Portes du Grand Massif

Swimming pool opening hours

Monday: 10 am – 8 pm
Tuesday: 10 am – 8 pm
Wednesday: 10 am – 8 pm
Thursday: 10 am – 8 pm
Friday: 10 am – 8 pm
Saturday: 4 pm – 8 pm
Sunday: 10 am – 8 pm

Restaurant Les Portes du Grand Massif

Restaurant opening hours

The restaurant is open at least 5 days a week, during the winter season only. Check the current opening hours in the Guest Compass during your stay.

Do you have a question?

Do you have a question?

We are happy to help. You can reach us by phone 7 days a week. From Monday to Friday, we are also available via WhatsApp.

Contact us