Our standard booking conditions apply. If you have made a booking at the flexible price, you can change or cancel your booking up to 14 days before arrival. Bookings made at the standard price cannot be changed or cancelled.
If you did not book directly at Dormio Resorts & Hotels but at another organisation (booking site/tour operator)? Please contact the relevant partner/tour operator where you booked your stay. Our conditions as displayed on this site may vary in that case.
You can redeem the voucher for a stay at all our resorts and hotels, with exception of Hotel Modez.
To make a new booking with a corona voucher, please contact us by e-mail. Mention in your email your unique voucher code, the resort, the accommodation and the desired period you want to book. We will be happy to look into the possibilities together with you, so that we can welcome you soon at one of our resorts!
Read more about redeeming your corona voucher here.
Should you not be able to or want to use your corona voucher, after the period of validity you can make a request for a refund. But obviously we would much prefer to welcome you at one of our resorts and hotels. This is why you can also opt to extend your voucher for one year. In that case you also receive an extra upgrade worth 10% on the (remaining) value of the voucher. If you choose the extension and upgrade, the voucher can only be redeemed for a stay. A refund can then no longer be requested and no money is returned, also if the journey cost for your new stay is less than the value mentioned on the voucher. You can contact our Reservations department for a personal quotation. We will be happy to look at the options with you!
Should you still wish to ask for your money back, you can submit a request for a refund. To do this you can send an email to vouchers@dormio.eu. In this email mention your unique voucher code, the date of validity of your voucher and the resort you originally booked for. Also mention your IBAN bank account number and the name of the account holder. After we have checked that your request is complete and legitimate, we make payment within 10 workdays to the bank account number you have given.
Read more about redeeming your corona voucher here.
You can see the date of validity of the voucher on your corona voucher. We understand if you have not yet been able to or wanted to book a new stay in the past year. This is why we are pleased to offer you a validity extension of one year. If you decide to extend your voucher for one year, you also receive an extra upgrade worth 10% on the (remaining) value of the voucher. Contact our Reservations department to discuss the options.
Read more about redeeming your corona voucher here.
After we have checked that your request is complete and legitimate, we make payment within 10 workdays to the bank account number you have given us. If your application is incomplete we will contact you about it.
Should you not be able to or want to use your corona voucher, after the period of validity you can make a request for a refund. But obviously we would much prefer to welcome you at one of our resorts and hotels. This is why you can also opt to extend your voucher for one year. In that case you also receive an extra upgrade worth 10% on the (remaining) value of the voucher. If you choose the extension and upgrade, the voucher can only be redeemed for a stay. A refund can then no longer be requested and no money is returned, also if the journey cost for your new stay is less than the value mentioned on the voucher. You can contact our Reservations department for a personal quotation. We will be happy to look at the options with you!
Should you still wish to ask for your money back, you can submit a request for a refund. To do this you can send an email to vouchers@dormio.eu. In this email mention your unique voucher code, the date of validity of your voucher and the resort you originally booked for. Also mention your IBAN bank account number and the name of the account holder. After we have checked that your request is complete and legitimate, we make payment within 10 workdays to the bank account number you have given.
Read more about redeeming your corona voucher here.