Redeeming a corona voucher or have it paid out

You can book a new stay with your corona voucher. We will be pleased to welcome you at one of our resorts or hotels. In case you do not want to use your corona voucher, please read below how to request a refund of your voucher.

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Can you refund me the (remaining) value of the corona voucher?

Obviously we would much prefer to welcome you at one of our resorts and hotels. Should you not be able to or want to use your corona voucher, after the period of validity you can make a request for a refund. To do this you can send an email to vouchers@dormio.eu. In this email mention your unique voucher code, the date of validity of your voucher and the resort you originally booked for. Also mention your IBAN bank account number and the name of the account holder. After we have checked that your request is complete and legitimate, we make payment within 10 workdays to the bank account number you have given.

How do I use my corona voucher when making a new booking?

To make a new booking with a corona voucher, please contact us by e-mail booking@dormioholidays.com. Mention in your email your unique voucher code, the resort, the accommodation and the desired period you want to book. We will be happy to look into the possibilities together with you, so that we can welcome you soon at one of our resorts!​

 

See all the corona voucher conditions here
Redeem your corona voucher
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My voucher has (almost) expired. What happens now?

You can see the date of validity of the voucher on your corona voucher. We understand if you have not yet been able to or wanted to book a new stay in the past year. This is why we are pleased to offer you a validity extension of one year. Contact our Reservations department to discuss the options.

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