Guest Survey Dormio Resorts & Hotels
Below you can read more about the digital guest survey our guests receive after their stay at Dormio Resorts & Hotels.
Guest satisfaction
Of course, guest satisfaction is of great importance to us. To measure this, our guests receive a digital survey from the independent research firm Insocial on the day of departure. From these surveys we get a lot of valuable information. Of course, we will be fully committed to continuously increasing our guest satisfaction. To encourage as many guests as possible to complete the survey, we raffle a monthly Dormio Gift Voucher worth €100 among the guests who have completed the survey.
Net Promotor Score (NPS)
The key question in the survey is: 'How likely are you to recommend us to a friend or colleague?'. To which the guest replies with a number of 0 to 10. The scores are divided into three groups:
- Promoters: respondents who scored 9 or 10;
- Passives: respondents who scored 7 or 8;
- Detractors: respondents who scored 0 to 6.
Based on this question, an average Net Promoter Score (NPS) is calculated. A NPS that rises above zero is seen as good, a score above 50 as excellent.
Creating the optimal holiday experience
We get a lot of valuable information from the surveys. These include questions on cleaning and hospitality. Of course, we will make every effort to continuously increase guest satisfaction at our destinations and in our services. At all times, we learn from our guests' feedback and address this wherever possible. This way, we always ensure an unforgettable holiday experience for all our guests!