FAQ's

Resort

Is English an official language at the resort?

Yes, English and French are spoken at the resort.

 

Is it allowed to bring my dog(s)?

Dogs are allowed up to a maximum of two per home. The fee for including a dog is € 39.50 per dog per stay. 
Pets are always on request.

Is there a possibility to park my car at the resort?

You can park in the parking garage.

How many people can stay at the accommodation?

The apartments range from studios for 2 people to five-room apartments for 10 people.

Is smoking allowed at the accommodation?

No, smoking in the accommodation is prohibited.

Can I reach the resort by public transport?

With the train station within walking distance, the Mont Blanc Express train takes you quickly to Saint Gervais-le-Fayet, Servoz, Les Houches, Chamonix, Argentière and Martigny (Switzerland). Every place and track in the valley is also easily accessible by bus.

Is the resort accessible for the disabled?

Yes, our accommodations have:

  • custom shower
  • adapted toilet
  • wheelchair friendly
  • ground floor
  • no thresholds
Is it allowed to barbecue at the resort?

No, this is not allowed.

Is it allowed to make a campfire?

No, this is not allowed.

Where can I dispose my waste?

You can dispose of your waste at the main building.

Front desk

Is it possible to check-in earlier than indicated?

The check-in time is 16:00. If you want to check-in earlier and the accommodation is available, this is possible! You can contact the reception on the day of arrival to discuss the possibilities.

From what time can I check-in?

You can check-in from 16:00.

At what time do I have to check-out?

You can check-out until 11:00 at the latest.

What are the opening hours of the reception?

The reception is daily open from 8.30-12.00 am and from 2.30-7.00 pm.

 

 

 

Is it allowed to receive guests at the accommodation?

Yes, this is allowed! Report it in advance at the reception.

I have lost my key, what should I do?

If you have lost your key, you must report this to the resort reception.

Facilities

Is there a restaurant at the resort?

Yes, we have a Bistro.

Breakfast from 8:00.
Bar from 16:00.
Dinner from 18:30.

 

Is there free Wi-Fi at the resort?

Yes, there is excellent (free) Wi-Fi coverage throughout the resort.

Is it possible to rent (a) bicycle(s)?

We unfortunately do not rent bicycles at our resort yet.

Kids

Are there children's activities at the resort?

Yes, children between 4 and 11 years old are welcome in the Kids Club. Our Kids Club is open from Monday to Friday, from 9:00 till 12:00 and from 14:30 till 17:30.

 

Reservations

Do I have to pay a deposit?

A deposit of €300,- may be requested.

How does the payment work?

For reservations at the flexible price full payment is due 7 days prior to arrival. For reservations at the standard price (non-cancellable, non-refundable, not modifiable), the total amount of the stay must be paid immediately. During the booking process you will be redirected to our payment provider where you can pay online.

Is it possible to cancel a reservation?

Reservations made at the standard price (non-cancellable, non-refundable, non modifiable) cannot be cancelled free of charge. Reservations made at the flexible price can be cancelled and/or modified up to 7 days prior to arrival. Please contact our reservations department at booking@dormioholidays.com or by phone on +31 (0)26 353 77 25. More information can be found in the General Terms and Conditions on our website.

Is it possible for me to adjust my reservation?

If you have made a reservation at the flexible price, you can change your reservation up to 7 days before arrival. Changes are subject to a change fee of € 25.00 per reservation. All changes are subject to availability. Please contact our reservations department at booking@dormioholidays.com  or by phone at 0031 26-3537725. Reservations made at the standard price (non-cancellable, non-refundable, non modifiable) cannot be changed.

Is it possible to extend my reservation?

If there is availability, you can extend your reservation.

I have lost my invoice, what should I do?

You can contact us via booking@dormioholidays.nl or by telephone on +31 (0) 26 - 353 77 25.

General

How do I get to the track?

The Resort is ski-in - ski-out. There is a ski lift next to the Resort.

How long is the track?

Our track is a total of 114 km. You can also see (link kaartje skigebied) how the ski area runs exactly.

Is there a possibility for ski lessons at the resort?

At the Resort itself we do not give lessons, but the reception staff can recommend a ski school.