It is advisable to read these conditions, both you and Dormio Holidays find your and our rights and obligations. These general conditions apply to any tender offer and agreement. Dutch law is applicable.
1. Booking
1.1 You can book directly on www.dormio.uk or per e-mail booking@dormioholidays.com. You can also book by calling 0031 26 353 77 25. All reservations make use of these general booking conditions. Deviations are possible in incidental cases and if confirmed in writing by Dormio Holidays.
1.2 The client is liable for the fulfillment of all obligations by itself and all fellow travelers arising from the travel agreement.
1.3 We only take orders to reservations if individuals are eighteen (18) years or older. Reservations by persons under that age are therefore not valid.
2. Reservation contract and payment
2.1 Each reservation will be confirmed by Dormio Holidays through a confirmation by email or post.
2.2 When booking your reservation Dormio Holidays operates two payment periods:
• Down payment at booking: 50% of the total costs;
• Final payment: the remaining 50% 4 weeks before the booked arrival.
2.3 Upon reservations within 4 weeks of arrival, you must immediately pay the full amount.
2.4 In case of late payment Dormio Holidays is entitled to cancel the reserved accommodation. The cancellation policies are unaffected (see Article 5).
3. Cancellation by tenant
3.1 Cancellation must be made by telephone or per e-mail to Dormio Holidays. Immediately after receiving the cancellation Dormio Holidays will send you a cancellation confirmation/briefs.
3.2 Upon cancellation or modification of your booking you must observe the following conditions:
• In 30 days before arrival you can cancel free of charge and / or modify;
• If canceled between 30 days and 15 days before arrival at the residence, we apply a cancellation rate of 50% of the costs;
• If canceled between 14 days and 7 days before arrival at the residence, we apply a cancellation rate of 75% of the costs;
• If canceled between 6 days and 1 day before arrival of the residence, we apply a cancellation rate of 100% of the costs;
• The entire booking amount is indebted in the event of no-show or premature termination of the stay.
We recommend at all times to get a cancellation insurance.
4. Cancellation by Dormio Holidays
4.1 If any circumstances require Dormio Holidays to cancel the reserved accommodation, the affected tenants will be informed immediately and, if possible, offered an alternative. When the alternative is not accepted by the tenant, or the inability to provide an alternative by Dormio Holidays, Dormio will immediately refund the amount already paid by the tenant. The tenant has no more or other right to claim this amount.
5. Changes by the tenant
5.1 Would the tenant want to transfer to a different (type of) property or if there is a desire to change the rental period, this is always possible until the start of the rental period of the reserved accommodation (if available). The associated costs will be € 22.50 after taking the new rental period into account and the type of accommodation all in accordance with article 4 at a short rental period.
6. Liability of the tenant
6.1 During the stay in the accommodation, the tenant is fully liable for the rented accommodation, decor and all things that belong to the house. Any damage caused by the users of the property will have to be immediately fully reimbursed by the tenant to the landlord. For any additional costs, including electricity, the tenant is fully liable. Dormio Holidays is entitled to keep the tenant as still liable if the damage is not, or not properly settled or the to pay on site costs are not (fully) paid by the tenant. All related (collection) costs are the sole responsibility of the tenant listed on the booking confirmation.
6.2 Presence of any house rules at the property are inextricably part of the rental agreement and should therefore be strictly lived up to.
6.3 The number of persons mentioned in the property description is the maximum allowed. Occupancy with more persons is not permitted and Dormio Holidays is entitled to refuse access to the property if there is more than the permitted number of persons.
7. Liability of Dormio Holidays
7.1 Dormio Holidays takes no liability for loss, theft, damage or injury of any kind, caused to or by tenants by Dormio Holidays contracted accommodation.
7.2 Obvious mistakes or errors in the description or prices of the accommodations offered by Dormio Holidays do not bind Dormio. Dormio Holidays can not accept any liability for interim changes to information, pricing or typographical errors.
7.3 The (price) information in the most recently published price list and on that of what is on the website prevails. Therefore void (price) information from previously published editions.
7.4 Dormio Holidays can not accept liability for damage caused by natural violence, natural disasters, nuclear disasters, attacks, strikes, violence and / or coming into contact with an aircraft or parts of one.
7.5 You need to enter preferences simultaneously with the booking. Preferences are billed in accordance with our price list at € 22.50 per accommodation. In the absence of this billing in this case have not met to the requirements of this billing, there can be no claim made under this facility.
7.6 It may happen that there is work being performed in the vicinity of the accommodation. For potential noise disturbance Dormio Holidays takes no responsibility.
7.7 Any disputes that may arise in respect to the agreement, will be settled by the competent judge of the court.