Terms and conditions Dormio Holidays

It is advisable to read these conditions, both you and Dormio Holidays find your and our rights and obligations. These general conditions apply to any tender offer and agreement. Dutch law is applicable.


1. Booking

1.1 You can book directly on www.dormio.uk or per e-mail booking@dormioholidays.com. You can also book by calling 0031 26 353 77 25. All reservations make use of these general booking conditions. Deviations are possible in incidental cases and if confirmed in writing by Dormio Holidays.
1.2 The client is liable for the fulfillment of all obligations by itself and all fellow travelers arising from the travel agreement.
1.3 We only take orders to reservations if individuals are eighteen (18) years or older. Reservations by persons under that age are therefore not valid.

 

2. Payment policies, adjustments, cancellations, groups reservations and no-show

2.1 All reservations will be confirmed by Dormio Holidays through an email confirmation.

2.2 With non-refundable reservations a payment in full is required.

2.3 With flex rate reservations we ask a pre-payment of 50% of the total cost. 30 days prior to arrival the remaining 50% needs to be paid.

 

Adjustments / Cancellation*

2.4 All adjustments (flex rate reservations) are subject to an adjustment fee of € 25,- per reservation.

2.5 No changes can be made for reservations with a non-refundable rate.

2.6 Reservations made with the flex rate can be cancelled / adjusted till 30 days prior to arrival.

2.7 Reservations with the non-refundable rate cannot be cancelled without fees.

 

Group reservations

2.8 Reservations consisting of 4 accommodations or more are considered to be a group reservation. These are subject to the following cancellation policy: for reservations with a flex rate, the first term of 50% pre-payment is non-refundable.

 

No-Show

2.9 When you do not arrive on the day of your planned arrival, you are considered to be a “No-Show”. Your reservation will be cancelled and according to our cancellation policy, no refunds will be made.

 

*Unless stated otherwise


3. Cancellation by tenant

3.1 Cancellation must be made by telephone or per e-mail to Dormio Holidays. Immediately after receiving the cancellation Dormio Holidays will send you a cancellation confirmation/briefs.
3.2 Upon cancellation or modification of your booking you must observe the following conditions:

  • In 30 days before arrival you can cancel free of charge and / or modify;
  • If canceled between 30 days and 15 days before arrival at the residence, we apply a cancellation rate of 50% of the costs;
  • If canceled between 14 days and 7 days before arrival at the residence, we apply a cancellation rate of 75% of the costs;
  • If canceled between 6 days and 1 day before arrival of the residence, we apply a cancellation rate of 100% of the costs;
  • The entire booking amount is indebted in the event of no-show or premature termination of the stay.

    We recommend at all times to get a cancellation insurance.


4. Cancellation by Dormio Holidays

4.1 If any circumstances require Dormio Holidays to cancel the reserved accommodation, the affected tenants will be informed immediately and, if possible, offered an alternative. When the alternative is not accepted by the tenant, or the inability to provide an alternative by Dormio Holidays, Dormio will immediately refund the amount already paid by the tenant. The tenant has no more or other right to claim this amount.


5. Changes by the tenant

Does not apply


6. Liability of the tenant

6.1 During the stay in the accommodation, the tenant is fully liable for the rented accommodation, decor and all things that belong to the house. Any damage caused by the users of the property will have to be immediately fully reimbursed by the tenant to the landlord. For any additional costs, including electricity, the tenant is fully liable. Dormio Holidays is entitled to keep the tenant as still liable if the damage is not, or not properly settled or the to pay on site costs are not (fully) paid by the tenant. All related (collection) costs are the sole responsibility of the tenant listed on the booking confirmation.
6.2 Presence of any house rules at the property are inextricably part of the rental agreement and should therefore be strictly lived up to.
6.3 The number of persons mentioned in the property description is the maximum allowed. Occupancy with more persons is not permitted and Dormio Holidays is entitled to refuse access to the property if there is more than the permitted number of persons.


7. Liability of Dormio Holidays

7.1 Dormio Holidays takes no liability for loss, theft, damage or injury of any kind, caused to or by tenants by Dormio Holidays contracted accommodation.
7.2 Obvious mistakes or errors in the description or prices of the accommodations offered by Dormio Holidays do not bind Dormio. Dormio Holidays can not accept any liability for interim changes to information, pricing or typographical errors.
7.3 The (price) information in the most recently published price list and on that of what is on the website prevails. Therefore void (price) information from previously published editions.
7.4 Dormio Holidays can not accept liability for damage caused by natural violence, natural disasters, nuclear disasters, attacks, strikes, violence and / or coming into contact with an aircraft or parts of one.
7.5 You need to enter preferences simultaneously with the booking. Preferences are billed in accordance with our price list at € 22.50 per accommodation. In the absence of this billing in this case have not met to the requirements of this billing, there can be no claim made under this facility.
7.6 It may happen that there is work being performed in the vicinity of the accommodation. For potential noise disturbance Dormio Holidays takes no responsibility.
7.7 Any disputes that may arise in respect to the agreement, will be settled by the competent judge of the court.