Terms and conditions Dormio Holidays

The General Terms and Conditions below apply to bookings made in the period from 16 April 2020 up to and including 30 June 2020. Read the current General Terms and Conditions here.

It is advisable to read these conditions, both you and Dormio Holidays find your and our rights and obligations. These general conditions apply to any tender offer and agreement. Only Dutch law is applicable.

1. Booking

1.1 You can book directly on www.dormio.uk or per e-mail booking@dormioholidays.com. You can also book by calling 0031 26 353 77 25. All reservations make use of these general booking conditions. Deviations are possible in incidental cases and if confirmed in writing by Dormio Holidays.
1.2 The client is liable for the fulfillment of all obligations by itself and all fellow travelers arising from the travel agreement.
1.3 We only take orders to reservations if individuals are eighteen (18) years or older. Reservations by persons under that age are therefore not valid.


2. Payment policies, adjustments, cancellations and no-show

2.1 All reservations will be confirmed by Dormio Holidays through an email confirmation.

2.2 With reservations at the standard price a payment in full is required.

2.3 With reservations at the flexible price we ask a pre-payment of 20% of the total cost. The remaining 80% must be paid upon arrival.


Adjustments / Cancellation*

2.4 All adjustments (reservations at the flexible price) are subject to an adjustment fee of € 25,- per reservation.

2.5 Reservations made from 16 April 2020 with arrivals up to and including 31 October 2020 can be changed through the rebook guarantee.


Rebook guarantee

2.6 The rebook guarantee is valid for bookings with an arrival date up to and including 31 October 2020.

2.7 The rebook guarantee is valid for existing bookings with a standard price and for bookings made from April 16th, 2020 with the standard and flexible price.

2.8 The new booking may be made in all our resorts with the exception of Resort Eifeler Tor and Hotel Modez.

2.9 The new arrival date of the rebooked stay must be no later than one year after the arrival date originally booked

2.10 When changing the booking, the prices and conditions applicable at that time will apply. If your new stay is more expensive than the stay already booked, we will charge the additional costs. If your new stay is cheaper, we will not refund.

2.11 When exchanging your stay, the main booker cannot be changed.



2.12 When you do not arrive on the day of your planned arrival, you are considered to be a “No-Show”. Your reservation will be cancelled and according to our cancellation policy, no refunds will be made.


*Unless stated otherwise

3. Cancellation by Dormio Holidays

3.1 If any circumstances require Dormio Holidays to cancel the reserved accommodation, the affected tenants will be informed immediately and, if possible, offered an alternative. 

3.2 In case Dormio Holidays is forced to cancel the stay due to the corona measures, one is entitled to a corona voucher. Check the terms and conditions of the coronavoucher here.

4. Changes by the tenant

Does not apply

5. Liability of the tenant

5.1 During the stay in the accommodation, the tenant is fully liable for the rented accommodation, decor and all things that belong to the house. Any damage caused by the users of the property will have to be immediately fully reimbursed by the tenant to the landlord. For any additional costs, including electricity, the tenant is fully liable. Dormio Holidays is entitled to keep the tenant as still liable if the damage is not, or not properly settled or the to pay on site costs are not (fully) paid by the tenant. All related (collection) costs are the sole responsibility of the tenant listed on the booking confirmation.
5.2 Presence of any house rules at the property are inextricably part of the rental agreement and should therefore be strictly lived up to.
5.3 The number of persons mentioned in the property description is the maximum allowed. Occupancy with more persons is not permitted and Dormio Holidays is entitled to refuse access to the property if there is more than the permitted number of persons.

6. Liability of Dormio Holidays

6.1 Dormio Holidays takes no liability for loss, theft, damage or injury of any kind, caused to or by tenants by Dormio Holidays contracted accommodation.
6.2 Obvious mistakes or errors in the description or prices of the accommodations offered by Dormio Holidays do not bind Dormio. Dormio Holidays can not accept any liability for interim changes to information, pricing or typographical errors.
6.3 The (price) information in the most recently published price list and on that of what is on the website prevails. Therefore void (price) information from previously published editions.
6.4 Dormio Holidays can not accept liability for damage caused by natural violence, natural disasters, nuclear disasters, attacks, strikes, violence and / or coming into contact with an aircraft or parts of one.
6.5 You need to enter preferences simultaneously with the booking. Preferences are billed in accordance with our price list at € 45.00 per accommodation. In the absence of this billing in this case have not met to the requirements of this billing, there can be no claim made under this facility.
6.6 It may happen that there is work being performed in the vicinity of the accommodation. For potential noise disturbance Dormio Holidays takes no responsibility.
6.7 Any disputes that may arise in respect to the agreement, will be settled by the competent judge of the court.


Dormio Holidays B.V.
Velperweg 13
6824 BC Arnhem, The Netherlands
Phone: 0031 26 - 353 77 25
E-mail: booking@dormioholidays.com
Chamber of Commerce number: 51427648
VAT identification number: NL850009352B01