Read our Frequently Asked Questions below
Do you have a question? You will find the answers to the Frequently Asked Questions below.
Dormio Resorts & Hotels is a young, fast-growing organisation specialising in letting and managing holiday resorts and hotels. We have resorts and hotels in the Netherlands, Austria, Germany, France and Spain.
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Resorts and hotels
Dormio Resorts & Hotels has luxury holiday resorts and hotels in different countries. In the Netherlands it has: Dormio Resort Maastricht, Dormio Hotel De Prins van Oranje, Dormio Resort Nieuwvliet-Bad, Dormio Strand Resort Nieuwvliet-Bad, Dormio Waterpark Langelille, Dormio Villapark Duynzicht, Dormio Park Scorleduyn, Dormio Wijnhotel Valkenburg and Hotel Modez. In France you can stay at Dormio Resort Berck-sur-Mer, Dormio Resort Les Portes Du Grand Massif - Flaine and Dormio Resort Les Portes Du Mont Blanc - Vallorcine. In Austria we run Dormio Resort Obertraun and Dormio Gasthof Höllwirt, in Spain you will find Dormio Resort Costa Blanca and in Germany you can stay at Dormio Resort Eifeler Tor.
The majority of the resorts are accessible for guests with disabilities. There are several home types with a bedroom and bathroom on the ground floor. Please contact us if you have specific questions about a resort.
At Dormio, flexibility is very important. You can therefore choose the number of days you want to stay with us in a flexible manner, which means you can book a holiday that suits you. You can choose your arrival date, how long you stay and which day you check out. This does not apply to Dormio Resort Les Portes Du Grand Massif in Flaine and Dormio Resort Les Portes Du Mont Blanc in Vallorcine, where the check-in and check-out days depend on the period. Have a look at the dates currently available or contact our Contact Center.
You can use free WiFi at most holiday destinations of Dormio Resorts & Hotels. However, if you staying in a ‘Comfort’ holiday home at Dormio Strand Resort Nieuwvliet-Bad, WiFi will be available at an additional charge.
No, a smoking ban applies to all our accommodation. You are therefore NOT allowed to smoke in your accommodation.
Dogs are welcome at almost all Dormio resorts and hotels! The only exception is Dormio Hotel De Prins van Oranje, where pets are not allowed. Please check the accommodation pages to see whether pets are allowed for a specific accommodation unit. Dormio Resort Nieuwvliet-Bad even has special pet-friendly holiday homes where you and your dog can have a wonderful stay. Read more about staying in at one of our resorts with your loyal four-legged friend.
You will find the maximum number of guests allowed in an accommodation unit on our website, in the description of the accommodation. Children and babies are included in the number of guests.
You will find a map of the resort on the web pages of the relevant resort.
You will find photos of the type of accommodation on our website. We try to give an impression of the accommodation by means of these sample photos.
Have you forgotten to bring something to your holiday accommodation? Contact the reception desk at the resort or hotel where you are staying.
You can buy a holiday home at a number of our resorts. For many people this is interesting investment. Contact Dormio Investments for more information.
Checking in and out
That depends on the resort where you are staying; this is mentioned on the resort page.
That depends on the resort where you are staying; this is mentioned on the resort page.
That depends on the resort where you are staying. Have a look at the resort page on our website for more information.
Booking and payment
Of course you can. We are happy to help and give you advice on the different options. Please contact us for more information.
You can book 24/7 on our website. Would you rather speak to someone over the phone? Please contact us. We are happy to help you with your booking or answer your questions about specific requirements.
Of course! We will be happy to discuss the options with you. Please contact our Contact Center for more information.
You will receive a confirmation email and your invoice within two working days after your booking.
If you select a booking with a flexible price, 50% of your booking must be paid now and the remaining 50% must be paid no later than 14 days before arrival. If you select a booking with a standard price (the booking cannot be cancelled, refunded or changed), the full amount will be due immediately. During the booking process, you will be transferred to our payment provider, where you can make the payment online. You can find more information in the General Terms and Conditions on our website.
No, you will not get a payment confirmation from us.
You may be asked to pay a deposit. The deposit amount depends on the type of accommodation you are hiring.
Please contact us.
If you have made a booking at a flexible price, you can change your booking until 14 before arrival. All changes are based on availability. Contact our Contact Center if you wish to do so. Bookings at the standard price cannot be cancelled, refunded or changed.
If you have booked directly with Dormio, it may be possible to extend your stay. Of course, this is based on availability. Please contact us for more information.
Yes, of course you can book more than one accommodation at a time. Unfortunately, it is currently not possible to book more than one accommodation unit at a time on our website. You can make a new booking for each type of accommodation or contact our Contact Center. They will be happy to help!
No, you will not get any travel documents from us. You can check in with the booking confirmation/invoice.
Several of our resorts have a Mio Kids Club, which offers a fun environment for children aged 2 to 9 during the holiday periods. For teenagers aged 9 to 14 we organise a great Fun & Active programme at several of our resorts. You can get the current programmes of the Mio Kids Club and Dormio Fun & Active at reception. Of course you can contact us if you have any questions about a specific resort.
Mio is our large, friendly pet. Mio loves to have fun. His short legs and long ears make him look very endearing. He has his own Mio Kids Club in several of our resorts. Read more about the Mio Kids Club.
You can hire bicycles at several of our resorts. For more information, visit the webpages of the relevant resort.
You can hire skis, ski boots, a ski helmet and snowshoes in the immediate vicinity of our winter sports resorts. For more information, visit the webpages of the relevant resort.
You cannot get ski lessons at the resort itself, but the staff at reception can recommend lessons locally.
You can view the facilities on our website under the resort you have selected. They are described on the facilities page.
My Dormio is your personal account with Dormio. In My Dormio you will find an overview of your recent booking. Here you can easily settle all your holiday matters until one day before your arrival. You can view your booking details and change your own data and the data of your travel party. It is also easy and safe to make a payment here.
Once you have made a booking on our website, you will receive an automated email to verify your account. Use this email to set your password for your account on My Dormio. Have you not received the email? You can also create an account by clicking “Register” on the My Dormio page. You can only create an account with the email you have used to make your booking. Have you booked with us previously with the same email address? You may still have a Dormio account. A new booking will be added automatically to your account.
You log in with the email address you have used to make your booking and the password you have chosen.
It is possible that our email has been automatically sent to your junk mail folder. Can you not find the email? Please contact us.
Your privacy is very important to us. We therefore handle your personal data carefully and protect them as well as possible by sending all data in encrypted format. This means your personal data can only be read by those who have permission to do so.
You can only log in with the email address you have used to make your booking, and your account must have been verified. You may be able to log in after resetting your password by clicking on “Reset your password”. Still unable to log in? Please contact us. We will be happy to resolve this for you.
You can change your personal data when you are logged into My Dormio. Click “Profile” to change your data and click “Save”.
Once you are logged in on My Dormio, click “Travel party”. Here you can change the data of your travel party. Click “Save”.
We are available from Monday to Friday from 09:00 to 20:00 hours and Saturday and Sunday from 09:00 to 17:00 hours.
View our contact page with all contact options here. You can also contact us via chat during office hours. Click the orange chat bubble at the bottom right of the page.
We do our very best to make your stay as pleasant as possible. Are you not completely satisfied? On this page you will find all the information you need to submit a complaint.
We aim to respond to your email within 2 working days.
Do you have another question or do you need advice on making a booking? We are here to help you. View the channels you can use to contact us here. You can also contact us via chat during office hours. Click the orange chat bubble at the bottom right of the page.