Take a look at our frequently asked questions

Do you have a question? We have listed the answers to our frequently asked questions below.

General

Who is Dormio?

Dormio Holidays is a young, fast-growing organisation specialised in the rental, administration and management of holiday resorts and hotels. Meanwhile owning 10 holiday resorts and hotels, Dormio Holidays is a fast-growing player with a fresh view on the industry.

Dormio Holidays has resorts and hotels in the Netherlands, but also in Austria, Germany, France and Bonaire. With its 10 holiday resorts and hotels, Dormio rents out and manages a total of approximately 700 holiday accommodations and has more than 300 employees.

 

What are your opening times?

We can be reached from Monday to Friday by phone and via WhatsApp from 8 a.m. to 8 p.m. On Saturdays and Sundays, you can reach us from 9 a.m. to 5 p.m.


Resorts & hotels

Which Dormio resorts and hotels are there?

Dormio Holidays has 10 holiday resorts and hotels in different countries where accommodation can be rented. In the Netherlands, we have: Dormio Resort Maastricht, Dormio Hotel De Prins van Oranje and Hotel Modez. In France, you can stay at Dormio Resort Berck-sur-Mer, Dormio Resort Les Portes Du Grand Massif – Flaine and Dormio Resort Les Portes Du Mont Blanc – Vallorcine. In Austria, we offer Dormio Resort Obertraun, in Spain, you will find Dormio Resort Costa Blanca Beach & Spa and, in Germany, you can stay at op Resort Eifeler Tor. For a tropical holiday, you can stay at Dormio Bonaire Village on Bonaire.

 

Is there disability access at the resorts?

Most of the resorts are accessible to disabled people. There are various residence types with a bedroom and bathroom on the ground floor. For specific questions about a resort, please contact us.

 

Is there free Wi-Fi at the resorts?

Yes, you can use the free wifi.

 

Is smoking allowed in the accommodation?

No, smoking in the accommodation is prohibited.

 

Can I bring my dog(s)?

Dogs are allowed in most resorts. The fee for including a dog is € 39.50 per dog per stay. Unfortunately, dogs are not allowed at Dormio Bonaire Village and Dormio Hotel De Prins van Oranje.

 

How many people can stay at most at a residence or apartment?

The information about the maximum number of people who can stay in an accommodation type can be found on our website at the description of the accommodation. Children and babies are also included in the number.

 

Can I get a map of the resort?

You will find a map of the resort on the web pages of the relevant resort (floor plans are sometimes also included).

 

What does my accommodation look like?

You will find various photos of the accommodation types on our website. We use these example photos to provide the best possible impression of the accommodation.

 

I'm interested in purchasing a holiday home. Who should I contact?

You can purchase a holiday home at various Dormio resorts. This is an interesting investment for many people. For more information, contact Dormio Investments on telephone number +31 (0)26 353 77 00 or by email sending your message to verkoop@dormio.eu.


Check in and check out

At what time can I check in?

This differs per resort and is stated on the resort page.

 

At what time do I have to check out?

This differs per resort and is stated on the resort page.

 

What are the opening hours of the reception?

This differs per resort and is stated on the resort page.

 

Is it possible to check-in earlier than indicated?

If you want to check-in earlier and the accommodation is available, it is possible to check-in earlier. Please contact Dormio Holidays to discuss the possibilities.

 


Reservations and payment

 

Can I also make a reservation by telephone?

You can most certainly also make a reservation by telephone. We will gladly help you and provide advice about the possibilities. You can contact our reservation department by calling +31 (0)26 353 77 25.

 

How can I make a reservation?

You can make a reservation 24 hours a day through our website. Would you prefer to talk to someone? We will gladly help you with your reservation or if you have specific questions or wishes. You can contact our reservation department by calling +31 26 353 77 25.

 

How do I know whether my online reservation has been received correctly?

Within two working days after making your reservation, you will receive a confirmation email that will include the invoice.

 

How does the payment work?

Within two working days after your reservation you will receive an invoice/confirmation from us by e-mail. If you choose the 'flexible rate', you pay 50% of the travel amount at the time of reservation and 50% at the latest 30 days before arrival. If you book with the standard rate (non-refundable, non-cancellable) you have to pay the total travel amount directly at reservation.

 

Will my payment be confirmed?

No, we will not send you payment confirmation.

 

Is it possible to cancel a reservation?

Reservations made at the flexible rate can be cancelled and/or modified up to 30 days prior to arrival. Reservations made at the non-cancellable rate cannot be cancelled free of charge. Please contact our reservations department at booking@dormioholidays.com or by phone on +31 (0)26 353 77 25.

 

Do I need to pay a deposit?

A deposit of up to € 500 may be asked.

 

I have lost my invoice, what should I do?

You can contact us via booking@dormioholidays.com or by phone on +31 (0)26 353 77 25.

 

Can I change my reservation?

All changes (for flexible reservations) are subject to a change fee of € 25.00 per reservation. Reservations made at the non-cancellable rate cannot be changed. All changes are subject to availability. Please contact our reservations department at booking@dormioholidays.com or by phone on +31 (0)26 353 77 25.

 

Is it possible to extend my reservation?

If there is availability, you can extend your reservation, contact us via booking@dormioholidays.com or by phone on +31 (0)26 353 77 25.

 

Can I book multiple accommodation units?

Unfortunately, it is not possible to book multiple accommodation units simultaneously. You can make a new reservation on our website for each accommodation type. You can, of course, also contact our reservation department by calling +31 (0)26 353 77 25.

 

Will I receive travel documents?

No, you will not receive any travel documents. You can check in using the reservation confirmation/invoice.


Kids

Are the resorts suitable for (small) children?

The Dormio resorts are certainly suitable for (small) children. Various accommodation units have a crib and highchair. In addition, at most of the resorts, you will find various children play options and a Mio Kids Club during school holidays. For specific questions about a resort, please contact us.

 

Are there children activities at the resort?

We have a fantastic Mio Kids Club at various resorts (during school holidays). You can get the Kids Club programme at reception. You can, of course, always contact us with specific questions about a resort.

 

Who is Mio?

Mio is our friendly, large pet. Mio loves having fun and company. He looks funny with his short legs and long ears. He has his own Mio Kids Club in different Dormio Resorts.


Activities

Can I hire bicycles at the resort?

You can hire bicycles at various resorts. Check out the website of the relevant resort for more information.

 

Can I hire skiing gear at the resort?

You can hire skis, ski boots, a ski helmet and snowshoes near to our winter sports resorts. Check out the website of the relevant resort for more information.

 

Are ski lessons also provided at the resort?

Ski lessons are not provided at the resort itself, but you can ask reception for a recommendation.

 

Which facilities are available at the resort?

You will see which facilities are available at the selected resort on our website.